Rose Garden Beauty Rose Fragrance Scented Bracelet

Shop with Peace of Mind

A peaceful mind, a warm heart, and a little more balance in everyday life — that’s what we hope to bring you at PulseAroma.

We believe that caring for you goes beyond the products we offer. If something isn’t right with your order, we’re here to listen and help. No unnecessary worries, no turning away from responsibility — just honest communication and a genuine effort to make things right.

Thank you for letting PulseAroma be part of your journey toward a calmer, more mindful life.

When you choose to purchase from us, you are not simply buying a product — you are placing your trust in our brand. We will never take that trust for granted.

If you have any problem with your order, please contact us. We will respond promptly, listen carefully, and do our best to find a fair and satisfying solution. We will not avoid responsibility simply because a solution may cost us money or affect our profit. Your satisfaction matters to us.

30-Day Returns

We accept returns and exchanges within 30 days of delivery for most unused products.

To be eligible for a return, the product should be:

• Unused and in its original condition
• In its original packaging when applicable
• Free from damage, missing parts, or obvious signs of use

Please contact us before sending anything back. We will guide you through the process and make it as simple as possible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us as soon as possible.

Simply send us your order number and a few clear photos or videos showing the problem.

If the problem was caused by us or occurred during shipping, we will take responsibility and cover the necessary return shipping costs.

Depending on the situation, we may offer a replacement, exchange, or full refund.

Return Shipping

For a normal return because you changed your mind or no longer want the item, the return shipping cost is the customer’s responsibility.

Original shipping fees and additional service fees, such as gift wrapping, are not refundable.

We recommend using a shipping service with tracking when returning an item.

Items That Cannot Be Returned

For hygiene, safety, or product-specific reasons, the following items cannot be returned:

• Gift cards
• Personalized or customized products
• Opened or used candles, soaps, mugwort incense sticks, and other consumable products
• Items clearly marked as Final Sale
• Free promotional gifts

If you are unsure about an item, please contact us before returning it.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

We will do our best to cancel your order before it is processed or shipped.

If the order has already been shipped, you may return it according to our 30-Day Return Policy.

Refunds

Once we receive and inspect your returned item, we will notify you by email.

If your refund is approved, we will issue it to your original payment method, usually within 7 business days.

Your bank or payment provider may need additional time to process the refund.

Shipping & International Orders

Some of our products are valuable, rare, or even one-of-a-kind pieces. We take extra care when packing these products and may purchase additional shipping insurance for certain valuable items.

Please provide a valid phone number and complete shipping address when placing your order so that the carrier can contact you if necessary.

For international orders, customs duties, taxes, and other local charges may apply and are generally the customer’s responsibility.

Shipping times may vary due to customs clearance or other circumstances outside our control.

If your package is lost in transit, please contact us. We will work with the shipping carrier to check the situation and help find a solution.

Before Returning an Item

Please contact us before sending anything back.

You can contact our customer service through WhatsApp or the contact information provided on our website.

Please provide your order number and, when applicable, photos or videos of the product.

We will guide you through the process and do our best to make everything easy and straightforward.

Our Promise to You

We know that every order represents a customer’s trust.

We would rather solve a problem than argue about a policy.

If something goes wrong, please give us the opportunity to make it right.

Thank you for trusting PulseAroma.

We offer free standard shipping on all orders, with no minimum purchase required.

Thank you for choosing PulseAroma and for taking the first step on your personal journey of meditation, healing, and self-cultivation.

Please make sure to provide a valid and reachable phone number when placing your order. This is very important. If the delivery company cannot reach you or needs help completing your delivery, we may call you to confirm the details and help resolve the issue.

1. Order Processing

Orders are usually processed within 2–5 business days after payment is confirmed. You will receive tracking information when your order ships, if available.

2. Estimated Delivery Times

All orders ship directly from China. Estimated delivery times are listed below.

Destination	Delivery Time
United States, Canada	8–14 business days
Australia	8–15 business days
United Kingdom, Germany, France, Italy, Spain, Netherlands	7–12 business days
Mexico	10–16 business days
Singapore	8–14 business days
Bangladesh, Israel, Romania	10–20 business days
Other or remote destinations	15–30 business days

Delivery times are estimates and do not include processing time. Actual delivery may vary due to customs, weather, holidays, or carrier delays.

Express shipping may be available for selected destinations at an additional cost. Available options and charges will be shown at checkout.

3. Customs and Import Fees

International orders may be subject to import duties, taxes, or customs fees. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

4. Address Changes and Tracking

Please check your shipping address and phone number carefully before placing your order. If you need to correct your details, contact us within 2 hours of ordering. Changes may not be possible once processing or shipping has begun.

If your tracking information has not updated for an extended period, please contact us for assistance.

5. Contact Us

If you encounter any problems, please contact us via WhatsApp or email.

Thank you for shopping with PulseAroma.